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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ben Armbruster

April 4, 2025

5  out of  5
rating by Ben Armbruster
"Insure all my vehicles here. Always easy to work with and prompt responses! They helped with coverage on a unique imported vehicle."
We responded:
"Thank you Ben! We are so happy we could help!"
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Joe Mckinney

April 4, 2025

5  out of  5
rating by Joe Mckinney
"I have had State Farm since I started driving 1987. I connected with Shelia Wandell’s office in 1994 when moved to Tri-Cities. To date I have 5 vehicles, a boat and house all insured with Shelia Wandell’s State Farm. I have heard horror stories of incidents when people have had issues getting their insurance company to cover accidents and taking for ever to work on but this has not been a problem with shelia Wandell’s office. We have had our share of incidents over the years and the employees have been very helpful and took care of issues very fast. We may pay a little more for our service but it has been worth not having to stress over what to do next during a life event. I highly recommend Shelia Wandell’s office for any insurance needs"
We responded:
"Thank you for the 5 star review Joe. We are so grateful that you have trusted us to take care of your insurance needs all these years. "
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Cynthia Hill

April 2, 2025

5  out of  5
rating by Cynthia Hill
"Amanda was super nice and supportive through the entire process. Come across a few snags which she handled extremely well!"
We responded:
"Thank you for the 5 star review Cynthia! We are so glad that Amanda was able to get everything taken care of for you!"
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Jessie Adkins

March 27, 2025

5  out of  5
rating by Jessie Adkins
"Great office to work with! Always doing everything they can to get us the best deal possible on all out insurance needs!"
We responded:
"Thank you so much Jessie for the 5-star review! We appreciate you!!"
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Lori Baldwin

March 19, 2025

5  out of  5
rating by Lori Baldwin
"Always there to help me and make my life easier. Greatly appreciate this group of ladies. Thanks so much!"
We responded:
"Thank you for your review Lori! We definitely try to make things as easy as possible. "
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Lisa Carey

March 17, 2025

5  out of  5
rating by Lisa Carey
"Great customer aervice!! Always so friendly and eager to help and they make it so quick and easy!!!"
We responded:
"Thank you Lisa for your 5 star review. We appreciate you!"
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Randy

February 20, 2025

5  out of  5
rating by Randy
"I've been with them 40 years. I really appreciate them for helping me when I have a question or just want to make a payment."
We responded:
"We appreciate your review! It is always our pleasure to be of assistance to you. "
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Bruce Bacon

February 19, 2025

5  out of  5
rating by Bruce Bacon
"Great customer service and always willing to help determine the best plan to fit your needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Cheyanne Hill

February 19, 2025

5  out of  5
rating by Cheyanne Hill
"Wow! This team is amazing. Always available to help and willing to go the extra mile to assist. Kim- thank you for taking a deep dive and being so responsive and kind- saving us money too! We are thankful for you guys!"
We responded:
"Thank you so much for 5 Star review Cheyanne. We are thankful for you all too!"
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Katie Brumit

February 14, 2025

5  out of  5
rating by Katie Brumit
"Amanda provided great customer service and made transferring our insurance seamless and easy!"
We responded:
"Thank you for reviewing our State Farm office! We look forward to continuing to support your insurance needs. "
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Kelly Scott

January 30, 2025

5  out of  5
rating by Kelly Scott
"My 5 star review is specifically for Kim in the Sheila Wandell office. While others were so quick to write me off, Kim worked tirelessly for me and my claim and saved me as a State Farm customer."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Gregg Gray

January 29, 2025

5  out of  5
rating by Gregg Gray
"I rarely have to talk with this office, but when I do they always cheerfully and emphatically solve my issue quickly. I highly recommend this State Farm office and their agents."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jama Barron

January 28, 2025

5  out of  5
rating by Jama Barron
"Best customer service! Sheila and her team, especially Michelle, always go above and beyond to take care of us."
We responded:
"Thank you so much Jama! We appreciate you and your family!"
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Jaya Bean

January 9, 2025

5  out of  5
rating by Jaya Bean
"Great customer service. The ladies are always nice and are efficient in getting to you as soon as you walk in. Specifically, Kim Hoss, helps to answer any questions that you may have and gives you all the information you need to make any of your insurance deductions."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Jay Augusta

December 20, 2024

4  out of  5
rating by Jay Augusta
"I have been doing business with Sheila Wandell's insurance agency for over 20 years now, and I have multiple policies. Her agents are very personable, they know me and my family, and they watch for changes in our lives and on our policies. They take care of me and handle my needs, and they go to bat for me on issues that affect my insurance budget. In today's market, you find that you're going to be paying more than you want for insurance, so I say, and I believe, who you get your insurance through should also be your advocate and be there to navigate you through the obstacles of the insured world. With Sheila's team, I have that, and I'm thankful to their dedication toward keeping my life and those in it protected. Thank you all so very much for what you do."
We responded:
"Thank you so much for your kind words Jay. We appreciate you and your family!"
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Amber BACON

December 16, 2024

5  out of  5
rating by Amber BACON
"Very pleased with our agents! They are always eager to help and quick to answer! They are also very knowledgeable!"
We responded:
"Thank you for your 5 star review! We appreciate you and your business!!"
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Brook Crawford

November 27, 2024

5  out of  5
rating by Brook Crawford
"Thank you so much for all your help resolving my billing issues. This office hands down has the BEST customer service!"
We responded:
"Thank you Brook! We are so happy we were able to help!!"
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Jarod Cielo

November 18, 2024

5  out of  5
rating by Jarod Cielo
"Referred by friends, and it was a good choic. They are great for those looking to find personalized help in Johnson City area, look forward to working with Sheila and Amanda at this State Farm"
We responded:
"Thank you for your 5 star review. We are looking forward to working with you as well. We appreciate your business!"
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Christos Palaskas

November 14, 2024

5  out of  5
rating by Christos Palaskas
"Very professional, answers emails and phone calls in a timely manner."
We responded:
"Thank you for your 5-star review! We look forward to taking care of your insurance needs. We appreciate you! "
Profile photo of David Parham

David Parham

November 14, 2024

5  out of  5
rating by David Parham
"Amanda and the team were a huge help as I moved from out of state and navigated changes to home and auto insurance."
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you great service. We appreciate you!"
Profile photo of marlee

marlee

November 13, 2024

5  out of  5
rating by marlee
"they are always super quick and efficient with helping me through any issues I may have!! Recommend to ANYONE looking for renters insurance!"
We responded:
"Thank you so much Marlee for your 5 star review. We appreciate you!"
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Dwight & Suzanne Moore

November 11, 2024

5  out of  5
rating by Dwight & Suzanne Moore
"Michelle reviewed our insurance needs suggested changes that saved us money.@"
We responded:
"It was so good talking with you all today. I’m so glad we could help!"
Profile photo of LaToya Etheridge

LaToya Etheridge

November 3, 2024

5  out of  5
rating by LaToya Etheridge
"Mrs. Sheila and Michelle seemed very caring and professional, I will highly recommend speaking to them for your insurance needs. I called and spoke to Michelle about a concern and she made sure my concerns were resolved quickly. Mrs. Sheila called and followed up, she seemed to be very caring."
We responded:
"Thank you LaToya! We appreciate your business. "
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Dwayne Green

October 26, 2024

5  out of  5
rating by Dwayne Green
"Sheila and her staff are wonderful!"
We responded:
"Thank you Dwayne! We appreciate you!!"
Profile photo of Zac Rasnick

Zac Rasnick

October 22, 2024

5  out of  5
rating by Zac Rasnick
"10/10 customer service at Sheila’s office. Michelle and Sheila were advocates for us in a recent claim and went above and beyond to get our needs met. Exceptional office!"
We responded:
"Thank you for the 5 stars Zac! We are so glad we were able to assist in getting your claim taken care of. We appreciate you and your family!"